| Customer Survey Results |
| Thursday, 15 June 2006 16:49 | |
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Thanks again to all of our clients who participated in the Customer Survey. The response rate was very high (no doubt partly due to the prize draw!). The survey was a very worthwhile exercise for ESP as we do not always get the chance to find out what our clients think of us. The ‘highlights’ of interest include 100% of the clients felt that they benefit from ESP services 90% agreed that they “have their own IT department” 86% of the respondents felt they would be struggling with their IT without ESP The overall satisfaction score for ESP Products and Services is 96% The result for "The engineers who have attended our site are polite and helpful" is 100% There was a 96% score for "The advice and consultancy we get has benefitted us"
The areas where we performed best were Helpfulness (96%), Clarity (93%), Getting Through (90%) and Professional Competence (89%). We scored less well for the Phone System (76%), Punctuality (88%), Awareness of Services (78%) and for clients’ awareness of our Social Enterprise aims and ethos (68%). Overall this is a fantastic result for the whole team and ‘concrete evidence’ of the value of ESP which we will be promoting to prospective clients in future!
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