ESP Projects Ltd: IT Support - Sheffield

Thanks again to all of our clients who participated in the Customer Survey. The response rate was very high (no doubt partly due to the prize draw!). The survey was a very worthwhile exercise for ESP as we do not always get the chance to find out what our clients think of us. The ‘highlights’ of interest include

100% of the clients felt that they benefit from ESP services

90% agreed that they “have their own IT department”

86% of the respondents felt they would be struggling with their IT without ESP

The overall satisfaction score for ESP Products and Services is 96%

The result for "The engineers who have attended our site are polite and helpful" is 100%

There was a 96% score for "The advice and consultancy we get has benefitted us"

The areas where we performed best were Helpfulness (96%), Clarity (93%), Getting Through (90%) and Professional Competence (89%). We scored less well for the Phone System (76%), Punctuality (88%), Awareness of Services (78%) and for clients’ awareness of our Social Enterprise aims and ethos (68%).