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Whether you’re running a small business or a not-for-profit organisation, our comprehensive IT Support contract has been designed to make it easy for you. For a fixed annual fee, Our IT support is delivered by Microsoft Certified engineers who have been handpicked for their approach to customer service. The core team comprises engineers, advisers and web-developers who collectively can provide integrated support services for every aspect if your IT systems. At ESP we like to get to know you – our contract is not just about fixing the day-to-day issues but also about working strategically and in partnership with you to help you understand and get the most from your technology over the long term. Take out a support contract with ESP and you will have access to a wealth of advice on every type of IT solution from Servers to Cloud technology, CRM systems to VOIP, all of it tailored to your organisations’ particular priorities. Check out our IT Services section to see some of the many projects we are involved in. What’s more, our contract is: COMPREHENSIVE: We cover you for almost every aspect of your system, so you only ever need to make one phone call to get things sorted RESPONSIVE: We guarantee a 4 hour response time but in the overwhelming majority of cases you will be in direct contact with a friendly, highly experienced engineer with detailed knowledge of your system who can assist immediately. UNLIMITED: There are NO caps or restrictions on the time we spend or the number of site visits we make and we undertake significant preventative work on a routine basis, to keep MONITORED & MANAGED: we log all of your calls & emails and actively review your IT system for underlying or strategic issues. Through this process you gain access to valuable feedback about your systems and users that helps you take better control of your network.
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